How long will it take to receive order updates?
- Please allow 24-48 business hours for warehouse processing after all orders are placed.
How long will it take to receive my package? How much will it cost?
- U.S. : FREE ground shipping (3-7 business days) for orders over $50
- U.S. : Orders under $50 have flat rate shipping of $5.99
- International shipping - please allow for 1-3 weeks
What happens if my package gets returned to AVANTI?
- If package is undeliverable because of missing, incorrect, or incomplete apartment numbers, suite numbers, or other destination information, cost of resending package will be invoiced to customer.
- In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute to the best of our abilities, but we will not be held liable or responsible for carrier delays or errors.
How do I cancel/modify my order?
- Please contact us at firstname.lastname@example.org. We will do our best to accommodate your needs, but we cannot cancel or modify orders that have already shipped.
How much does international shipping cost?
- Taxes will be applied to order at checkout.
- At this time we currently ship to the following countries:
- Asia: China, Hong Kong, Israel, Japan, Macao, Russia, Saudi Arabia, Singapore, South Korea, United Arab Emirates
- Europe: Belgium, Croatia, Czech Republic, France, Germany, Ireland, Italy, Spain, Sweden, United Kingdom
What kind of payment do you accept?
- We accept payments with: PayPal Express Checkout, Shopify Payments, and Amazon Pay.
- For bulk orders or orders exceeding $1,000, please contact email@example.com
How will I know my information will stay secure?
- Please browse through our Terms & Conditions for more information.
How can I exchange a product I received?
- We will provide you with a return label which comes with the original shipment. Please complete the return/exchange form, place the items inside the bag, peel off the second adhesive strip to close the bag, and stick the new return label on top of the original one. Then take your package to the appropriate mail center. Avanti will not offer a second free return label.
- Please follow the instructions above and mark "refund" on the return form.
- Gifts may be returned for store credit only. Please email firstname.lastname@example.org with the following:
- Name of person who ordered
- Order number
- Items included in your order
- What you'd like to return
How will I know which size to order?
- You can find our size chart HERE. If this size runs bigger or smaller than specified, it will be explicitly mentioned in the product description.
How do I become an ambassador for Avanti?
- We'd love to hear from you! Please visit our Ambassador page HERE for further instructions.